PRO SUPPORT

OVERVIEW

PRO EDU is proud to support members of the Armed Services. PRO EDU employees veterans believe veterans should be honored and supports service members.

DISCOUNT OFFERS

How Can I Get A Military Discount?

To apply please forward us proof of service in the form of a DD 214 (you can redact SSN and DoD ID if desired), a VA benefits card, retiree ID or other proof of service.

Once the service is verified a custom discount code will be emailed to the requester.

Email support@proedu.com with any questions. 

OVERVIEW

There are two types of accounts users can create PRO EDU, a Shop Account and a Learn Account for streaming content. This article highlights the differences between them, how to start them, access them, and the differences between them.

Shortcuts: Jump straight to what you're looking for.

• What Is A PRO EDU Learn Account?
• Where Can I Find The PRO EDU App?
• Where Can I Find The Mobile Apps?
• Are There Any Limitations To Streaming Content?

LEARN ACCOUNT 

What Is A PRO EDU Learn Account?

This account will allow access to the streaming platform or Pro Plan Member Area at learn.proedu.com as well as Purchases. To stream videos or view purchased items, please log in HERE on Learn Platform. Users can read more about the Learn account and its features here: What Is A PRO EDU Account & How To Create One?

Where Can I Find The PRO EDU App? 

PRO EDU offers the ability to stream purchased content through several different applications giving users the ability to watch where most convenient and comfortable for them. Free PRO EDU Apps can be found available for all iOS and Android mobile devices from the app stores.

In addition to the mobile apps, there are applications for the Apple TV, Roku, and Amazon Firestick devices that allow the user to watch PRO EDU content on their televisions.  

Content can be streamed via the web on PRO EDU's streaming platform HERE.

Users wishing to establish streaming accounts can learn more about it from What Is A PRO EDU Account & How To Create One?

Where Can I Find The Mobile Apps? 

 Download the Mobile Apps below:

Apple iOS Devices: https://apps.apple.com/lt/app/rgg-edu/id943409258

Android Devices: https://play.google.com/store/apps/details?id=com.proedu

Are There Any Limitations To Streaming Content? 

Currently, only PRO Plan members can stream content via the Apple TV, Roku, and Amazon Firestick devices. Individual or one-off purchases cannot be streamed on these devices. 

All users who purchase single-item products outside of the PRO Plan can use the mobile device to stream the purchased content. 

Note: Tutorials downloaded to mobile applications are only available for as long as a valid subscription is maintained.

Email support@proedu.com with any questions. 

OVERVIEW

PRO Plan members can download tutorials for offline viewing within the PRO EDU applications. 

Shortcuts: Jump straight to what you're looking for.

• What Is A PRO EDU Learn Account? 
• What Apps Are Available For Streaming Content?
• Are There Any Limitations To Streaming Content?  
• Where Can I Get The Apps? 

LEARN ACCOUNT 

What Is A PRO EDU Learn Account?

This account will allow access to the streaming platform or Pro Plan Member Area at learn.proedu.com and Purchases. To stream videos or view purchased items, please log in HERE on Learn Platform. Users can read more about the Learn account and its features here: What Is A PRO EDU Account & How To Create One?

What Apps Are Available For Streaming Content? 

PRO EDU offers applications for streaming content on the Apple TV, Roku devices, the Amazon Firestick, and mobile applications for Android and iOS devices. 

Searching for PRO EDU on each of these platforms will allow users to add the applications for streaming content to the device most convenient for them. 

Are There Any Limitations To Streaming Content? 

Currently, only PRO Plan members can stream content via the Apple TV, Roku, and Amazon Firestick devices. Individual or one-off purchases cannot be streamed on these devices. 

All users who purchase single-item products outside of the PRO Plan can use the mobile device to stream the purchased content. 

Note: Tutorials downloaded to mobile applications are only available for as long as a valid subscription is maintained.

Where Can I Get The Apps? 

The PRO EDU applications are available in each of the major app stores on Android, iOS, Apple TV, Roku, and Amazon Firestick devices. 

Android TV Application: https://play.google.com/store/apps/details?id=com.proedu

Amazon Fire TV Application: https://www.amazon.com/gp/product/B099X3G3ZP

Apple TV Application: https://apps.apple.com/us/app/pro-edu/id943409258

Roku TV Application: https://channelstore.roku.com/details/4018e0704791492c71a42596c22f8180/pro-edu

Get The Mobile Apps Here: 

Apple Store App: CLICK HERE

Android App: CLICK HERE

Email support@proedu.com with any questions. 

OVERVIEW

La mayoría del contenido de PRO EDU contiene subtítulos en español para nuestros hispanohablantes.

Accesos directos: vaya directamente a lo que está buscando.

• Why Doesn't My NBP Plugins Show In Photoshop?
•  

CGI For Photographers 3 Tutorial Bundle

CGI Complete Build: Shoe Rendering & Retouching

CGI Complete Build: Hollywood Photo Studio Rendering & Retouching

CGI Complete Build: Computer Mouse Rendering & Retouching

Advanced Skin Retouching Workflow

Cinematic Color Grading in Adobe Lightroom

Intro to CGI: Cinema 4D + Octane

Intro to Reverse Portrait Compositing and Retouching

Introduction To Modeling In CGI

Introduction To Redshift Render Engine

Luxe Beauty Portraiture & Retouching

Dramatic Portraiture With Chris Knight

Fine Art Photography & Retouching with Gemmy Woud-Binnendijk

Colored Gel Photography With Jake Hicks

Commercial Retouching Workflow With Sef McCullough

Commercial Color Grading with Set McCullough

The Science Of Color With Kate Woodman

Surreal Portrait Retouching Workflow With Kelly Robitaille

Model Testing With Elizabeth Wiseman

Advanced Hair Retouching Workflow with Sef McCullough

Pinterest For Photographers

The Business Of Retouching

Architecture Photography & Retouching With Tony Roslund

Narrative Photography With Kate Woodman

Marketing Your Photography Business | Website Optimization & Strategy

Real Estate Photography & Retouching With Barry Mackenzie

Pricing For Profits

Commercial Beverage Photography & Retouching With Rob Grimm

Advanced Texture Cleanup | Retouching With FS 2.0

Photographing Men With Jeff Rojas

Time-Lapse Photography With Drew Geraci

Composite Portraiture & Retouching With Sandro Miller

Essential Photoshop Tools With Sef McCullough

Lifestyle Lingerie & Swimwear Photography with Dixie Dixon

Product Photography With Tony Roslund

Car Photography & Retouching With Easton Chang

Introduction to Adobe Lightroom

Creative Photoshop Techniques with Renee Robyn

Composite Workflow & Studio Lighting With Renee Robyn

Beauty & Portrait Retouching With Pratik Naik

Beer Photography & Retouching

Long Exposure Portraits With Jake Hicks

Introduction To Photoshop with Pratik Naik

Email support@proedu.com with any questions. 

OVERVIEW

A walkthrough of the features found within the PRO EDU Pro Plan and where to find some key features.

Shortcuts: Jump straight to what you're looking for.

• What Is A PRO EDU Learn Account?
• Can I Tour The Learn Platform?
• Where Is The PRO Plan Content? 
• Quick Tour Of Your PRO Plan Platform
• Where Is My Link To The Member Area?
• Where Is My Purchased Content? 
•  

Can I Tour The Learn Platform?

Yes! Learn.proedu.com is available for anyone, those with membership and those without, to browse without logging into the platform. The first video in each course is unlocked for preview as well as several videos throughout the platform. 

Where Is The PRO Plan Content?

At learn.proedu.com the PRO Plan content is found under "Courses." All course content can be seen by clicking on the "Sell All" on the right side of the Courses section. 

Search Features

Users can search for content based on category, instructor, and genres. Users can scout by single search or can stack multiple searches to narrow down results. 

Where Is My Link To The Member Area?

Check Your Email

Shortly after checking out from the store, a login link will be sent to the email used at purchase. 

Note: If PayPal, PayPal Express, Shop Pay, Amazon Pay, or other similar services were used at checkout, the email on the account might be the email associated with the service's account. 

Clicking on the magic link will bring the user to the PRO EDU streaming platform at https://learn.proedu.com 

Where Is My Purchased Content?

    Content that is not part of a membership, that is purchased separately, will appear under "Settings" and "My Library." Users can also navigate directly to the course they have purchased under "courses" and play from there. 

Email support@proedu.com with any questions. 

OVERVIEW

Logging into the PRO Plan is accomplished on our streaming service, called the Learn Platform. 

Shortcuts: Jump straight to what you're looking for.

• What Is A PRO EDU Learn Account?
•  

LEARN ACCOUNT 

What Is A PRO EDU Learn Account?

This account will allow access to the streaming platform or Pro Plan Member Area at learn.proedu.com as well as Purchases. To stream videos or view purchased items, please log in HERE on Learn Platform. Users can read more about the Learn account and its features here: What Is A PRO EDU Account & How To Create One?

Where Do I Sign In To The PRO Plan?

Accessing the PRO PLAN can be done at www.learn.proedu.com or www.proedu.com. Users who are accessing the PRO PLAN for the first time can learn more about how to do so HERE.

• Users can log into the PRO EDU PRO PLAN HERE or from any page on PRO EDU by navigating to Sign In at the top of every www.PROEDU.com page.

• After clicking on Sign In Navigate to PRO Plan sign-in on the following page.

Email support@proedu.com with any questions. 

OVERVIEW

Users who received an error logging into the learn.proedu.com platform can start a few simple troubleshooting techniques. 

Shortcuts: Jump straight to what you're looking for.

• I Have Tried Resetting My Password But No Email Is Delivered? 
• I Used PayPal To Pay For My Purchase, Does That Matter? 
•  

If attempting to log in to the streaming platform and are not receiving a password reset, please first verify that the email being used is the email addressed that the confirmation email was received.

I Used PayPal To Pay For My Purchase, Does That Matter? 

If PayPal was used for the purchase, the account information was sent to the email address associated with the PayPal account. If access to this email address is no longer available, please email support@proedu.com.

Email support@proedu.com with any questions. 

OVERVIEW

PRO EDU offers users the option to purchase subscription services which allow access to all past and future content for as long as the membership remains active.

PRO EDU PRO PLAN

What Is A PRO EDU PRO Plan?

The PRO EDU Pro Plan membership gives members unlimited access to all the PRO EDU educational courses for as long as the membership remains active. More information about the PRO Plan can be found here: What Is A PRO EDU PRO Plan?

How Much Does The PRO EDU PRO Plan Cost?

The PRO PLAN Pricing and Subscription payment options are updated at https://proedu.com/collections/pro-plan-membership-options-pricing

Pricing and currencies are subject to change depending on the billing address of the end-user and the user's location during browsing. The PRO PLAN pricing may appear to be a different price due to the plan price being listed in the end user's currency and current global exchange rates.

Email support@proedu.com with any questions.

OVERVIEW

Members who need to update their password to their streaming service on learn.proedu.com can do so in a few easy steps. 

Shortcuts: Jump straight to what you're looking for.

• What Is A PRO EDU Learn Account?
• How Do I Change My Learn Account Password?

LEARN ACCOUNT 

What Is A PRO EDU Learn Account?

This account will allow access to the streaming platform or Pro Plan Member Area at learn.proedu.com as well as Purchases. To stream videos or view purchased items, please log in HERE on Learn Platform. Users can read more about the Learn account and its features here: What Is A PRO EDU Account & How To Create One?

How Do I Change My Learn Account Password?

Users wishing to update the password for their streaming account can click HERE. 

• Navigate to "Settings" in the navigation bar and click "My Profile"

• Once the Profile is opened, click on the "Security" tab. Enter the current password as well as the desired new password. 

Email support@proedu.com with any questions.

What Is Not Included In The PRO Plan?

Master Collections, Plugins (Vysics Plugins ARE included), Panels, Software, and Synchronous Courses are not included in a streaming PRO PLAN

What Are Master Collections?

Master Collections are PRO EDU post-processing tools users can purchase separately from the PRO Plan to enhance their images. Master Collections take the form of overlays, textures, backdrops, sky libraries, and other images enhancing tools. 

Are Actions And Working Files Included?

All actions and working files included in each specific tutorial will be available with the tutorial to download. Anything used within the tutorial, minus the software, is included in the tutorial packaging. Master Collections are assets, tools, LUTS, actions, presets, textures, and overlays, that are sold separately.

Email support@proedu.com with any questions. 

OVERVIEW

The PRO EDU PRO Plan's prices will remain constant as long as the membership does not lapse.

If the membership is canceled for a period of time and renewed at a future date, price increases will apply. 

Check current pricing at https://proedu.com/collections/pro-plan-membership-options-pricing

Email support@proedu.com with any questions.

OVERVIEW

PRO EDU offers several applications to view content as well as mobile applications for offline viewing.

Shortcuts: Jump straight to what you're looking for.

• Why Should I Use The Apps?
• What Apps Does PRO EDU Offer? 
• Are There Any Limitations To Streaming Content?
• Can Content Be Downloaded To Watch Tutorials Offline?

It is possible to watch tutorial content offline and away from an internet signal. To do this, users must have the PRO EDU Application installed on their mobile devices. 

PRO EDU APPS

Why Should I Use The App?

PRO EDU Offers several applications (apps) that allow users to experience the PRO EDU course in the locations that are best for them. Using an app also allows users to stream the content instead of downloading the full materials onto a hard drive. 

What Apps Does PRO EDU Offer? 

PRO EDU offers mobile applications available in both iOS and Android app stores, as well as on Apple TV, Roku, or Amazon Firestick. 

Are There Any Limitations To Streaming Content? 

Currently, only PRO Plan members can stream content via the Apple TV, Roku, and Amazon Firestick devices. Individual or one-off purchases cannot be streamed on these devices. 

All users who purchase single-item products outside of the PRO Plan can use the mobile device to stream the purchased content. 

Note: Tutorials downloaded to mobile applications are only available for as long as a valid subscription is maintained.

Can Content Be Downloaded To Watch Tutorials Offline?

Yes, it can.

• From the home screen of the application select the tutorial from which the desired content is in. In this example, Sports Photography With Tim Tadder is selected. 

• • • Once inside of the tutorials content listing, navigate to the breadcrumbs or three dots to the far right of the title and touch the three dots. A menu should appear with My List, Download, Share. Select Download. This process must be repeated for each video a user wishes to view offline. 

• • • Downloaded content can be found by navigating back to the home screen of the application, and clicking Account at the bottom of the page. On the following page, there will be three options listed at the top of the page.

• • • Navigate to Downloads to find content downloaded to the mobile device. All items listed in the offline section are available for consuming with when no internet is available. 

Email support@proedu.com with any questions. 

OVERVIEW

PRO EDU offers the PRO Plan as the best deal available for photography education.

How Do I Create A PRO EDU PRO Plan?

A PRO Plan membership is created when a purchase of a PRO Plan is completed on PRO EDU. Purchasers will receive an email with a link to access learn.proedu.com, the PRO EDU streaming platform, within 24 hours. Users can review PRO Plan options at https://proedu.com/pages/unlimited-pro-plan-photography-tutorials

Where Can I See See The Tutorials Included?

All tutorials sold at PRO EDU are part of the PRO EDU Plan. Subscribers have access to the current tutorial library and will be granted early access to all future tutorials created, as long as the subscription remains active. The PRO Plan also includes the Vysics Plugins Suite, which can be downloaded from the PRO Plan member area. Each PRO Plan also comes with free access to Pocket Portfolio, an image forward website builder that allows users to showcase their work as well as deliver client galleries. 

Can I Download And Watch Offline With The PRO Plan?

YES! The PRO PLAN allows users to download individual tutorials to their mobile device using the PRO EDU App, which can be downloaded from iTunes and Android storefronts for free.

The streaming subscription plans require access to the internet and a computer, tablet, or phone with a data plan or wifi access. Data charges may apply when streaming content from PRO EDU.

What Is Not Included In The PRO Plan?

The PRO PLAN does not include free access to retouching tools, plugins, overlays, or Master Collections found in the PRO EDU store. These items are sold separately but can be downloaded after purchase from learn.proedu.com

Can I Download RAW Files With The PRO Plan?

A subscription plan includes full access to tutorials and video education content. For any tutorials that come with Photoshop Actions, Tools, or RAW images, those will be included on the product page for you to download at no extra cost after a successful and current subscription plan is in place at learn.proedu.com

Email support@proedu.com with any questions. 

Lightroom Classic CC 7.3 or later

All Versions Of Lightroom CC

Adobe Camera RAW 10.5 or newer.

If you need to update your Adobe CC software, you can at HERE.

The LUTs are available for Capture One as a separate option for sale HERE. 

Are The 3D LUTs .cube Files?

These 3D LUTs are not .cube files and will not work with programs other than Adobe Lightroom, Adobe Camera Raw or if the user purchased the 3D LUTs for Capture One, then with Capture One.  If the Capture One Version was not purchased then the 3D LUTs for Adobe will not work with Capture One. 

Email support@proedu.com with any questions. 

OVERVIEW

PRO EDU often has promotional offers for users to take advantage of within certain rules and stipulations. 

No. Only ONE coupon code is useable per checkout. Coupon codes cannot be stacked or use multiple discounts on a single purchase. Users are responsible for picking the best coupon for use. 

Please keep in mind that some promotional offers will automatically insert a coupon code into the checkout screen. If the discount code box is not present or only displays "Gift Card Code" it is possible there is an offer in the cart already which has entered a code. Users can always reach out to support@proedu.com with questions about promotional offers. 

No. Rewards points generate a coupon code that must be entered at checkout in order for the amount to be reduced. Because they generate a coupon code, the same conditions as above apply.

Email support@proedu.com with any questions. 

Access the PRO EDU Discord community to connect to other users and instructors. You can find the PRO EDU Discord server by following this link: https://discord.gg/3nWKB2SZ

PRO EDU COMMUNITY

What Is The PRO EDU Community?

The PRO EDU Community is a private group on Facebook open to only those who have purchased a PRO EDU tutorial, product, or course. 

Why Should I Join The PRO EDU Community?

The PRO EDU Community is really about more than just sharing the great work being produced after learning from PRO EDU Content. PRO EDU is grooming the community to be a place of honest feedback where peer learning can take place and opportunities captured. The PRO EDU Community is often used to get clarification on new techniques from new tutorials or as a place to get best practices from our community.

What Happens In The PRO EDU Community?

PRO EDU Staff will use the community to post community assignments. Community assignments are opportunities to engage on a common project and see what other members envision from a creative brief. Prizes are given and camaraderie is built as the community has fun joining in these challenges.

How Do I Join The PRO EDU Community?

Request access here: https://www.facebook.com/groups/rggedu/ 

Please note that a valid order number from the receipt of purchase is required to gain access. The group is reserved for those who have purchased content from PROEDU.com or the Unlimited PRO PLAN.

Email support@proedu.com with any questions.