OVERVIEW
PRO EDU offers a 30-day satisfaction guarantee on its products and services with some limitations.
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RETURN, CANCELLATION & EXCHANGES
What Is Your Return, Cancellation, & Exchange Policy?
We are sorry if you are unhappy with your purchase. Below is our policy for cancelation of PRO Plan membership, refunds/returns & exchanges.
PRO Plan Cancelation:
PRO Plan - Annual Payment Plan -
This is NOT a monthly membership. This purchase comes with a year contract that is agreed to when purchased at https://proedu.com. This is a financed yearly plan which is all that PRO EDU offers. This plan cannot be canceled once agreed to and paid for.
PRO Plan Pre Paid -
Once any of these plans from the 12 months to 24 months have been purchased, they can not be refunded or canceled. If you purchased a plan and want to change the length, please reach out to [email protected] or start a ticket at https://support.proedu.com.
If you have an older plan or something different was communicated to you, please reach out to us.
Refunds:
We do not currently provide refunds for tutorials or purchases from PROEDU.com for digital products. This is simply because we can't get the digital asset back once it has been purchased and downloaded. We have to pay the artist for these purchases, so we have a robust exchange policy instead. If you have a special circumstance, please contact us at [email protected] or start a support ticket at https://support.proedu.com.
Exchanges:
Our digital products may be exchanged 30 days from the date of purchase for another product of the same or lesser value. Please email the order number and/or email used for the purchase and any request to exchange tutorials for any other tutorial equal to or lesser than the cost. We can add this to the account at https://learn.proedu.com under Purchases. An account will be created for your purchases from https://proedu.com at https://learn.proedu.com, but you might need to set it up with the email that the purchase was made.
We hope this helps, and again, please contact us if you need any more help.