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No account associated with my email (
No account associated with my email (
Written by PRO EDU Support
Updated over a week ago


Users who received an error logging into the platform can start a few simple troubleshooting techniques.


I Have Tried Resetting My Password, But No Email has been Delivered?

If you are trying to log in to the streaming platform and are not getting a password reset, please first make sure that the email being used is the email address that the confirmation email was received.

PRO TIP: Look up your email history of receipts and purchase confirmations from emails to see what email address is associated with your purchases.

I Used PayPal To Pay For My Purchase, Does That Matter?

If PayPal was used for the purchase, the account information was sent to the email address associated with the PayPal account. If access to this email address is no longer available, please email [email protected].

Email [email protected] with any questions.

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